Each product has a complete technical sheet.
When you click on a product you will find all its characteristics
(model, shape, material, lining, details, size, price).

We strive to provide photos that correspond as closely as possible to reality thanks to high-resolution cameras. However, it is possible that the settings and/or resolution of your screen make this reality less perceptible.

Additionally, it is important to take into consideration that each skin is unique, so your product may not look exactly like its presentation photo.

Leather is a noble material, the result of a long transformation of the skin of an animal carried out by tanneries and tawries. Thus, the leather varies depending on the skin of the animal and the transformation process it has undergone. Its visual appearance, its feel and its color are therefore very varied.

These are the external dimensions of the product, expressed in centimeters, taken from seam to seam. They are given as an idea and can vary from one to three centimeters.

L x W x H cm

L = Horizontal width of the product

l = Lateral width of the product (small leather goods l = thickness)

H = Vertical height of the product (does not take into account the handles,
shoulder straps, handles).

We invite you to contact our Customer Service via the form or by email laboutique@arthur-aston.com , attaching if possible a photo of the item in question with an explanatory note of the defect noted.

We will carry out an initial assessment with our Quality Department and then we will
We will contact you again to give you the procedure to follow.

You have 14 days from the date of receipt of your package to return one or more items to us.

The return is made by Mondial Relay using our prepaid return label system.

To return your order, we invite you to click on Exchanges and returns at the bottom of the site.

Then, fill in the order information to start the return request and follow the instructions.

You will have the choice between a refund, an exchange or a voucher.

• If you are not satisfied with your product and would like a refund :

- The return costs, which amount to €2, are
the customer's responsibility and will be deducted from the refunded amount. for mainland France,
Germany, Belgium, Luxembourg and the Netherlands.

- Returns of orders outside mainland France, Germany, Belgium, Luxembourg and the Netherlands are the responsibility of the customer using the carrier of your choice.

• If you are not satisfied with your product and would like a voucher or an exchange :

- Return costs will be free for mainland France,
Germany, Belgium, Luxembourg and the Netherlands.

- Returns of orders outside mainland France, Germany, Belgium, Luxembourg and the Netherlands are the responsibility of the customer using the carrier of your choice.

If your order is not compliant (wrong item received, defective item), please contact customer service by email at the following address: laboutique@arthur-aston.com

Before being refunded, returned products are inspected to determine if the rules of our return policy have been respected. In case of non-compliance with these rules, no refund will be granted and the product will be returned to you.

Your refund will be made within 15 days (this period may be extended during busy periods: Christmas, sales, etc.) after receipt of your package by our logistics, directly to the payment method used to validate your order.

Yes, we offer an exchange at the time of your return request.

At this time, purchases made online cannot be returned in store.

You can drop off your product at any reseller in the
Arthur & Aston brand or contact us directly by email at the following address: sav@arthur-aston.com , with the warranty certificate and/or the invoice or receipt.

Either by email sav@arthur-aston.com , via the contact form by choosing “after-sales service” in the subject.

Either by telephone, on 02.31.35.01.68 (Monday to Friday from 11 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.).

ARTHUR & ASTON provides a commercial guarantee which varies depending on the type of product.

Product Type & Warranty:

• All leather items - 2 years
• All synthetic items - 1 year

We take care of problems due to manufacturing defects. However, we do not take care of deterioration due to normal wear and tear of the product and misuse or poor maintenance of the leather.

Here is a non-exhaustive list of support:

Supported:

• Unstitched seam
• Tear lining
• Defective shoulder strap
• Replacement of metal parts (zip, magnetic clasp, pressure clasp, twist clasp, rivets, rings, carabiners, etc.)

Not supported:

• Stain
• Discoloration
• Color transfer
• Humidity

If you have a repair to be carried out and your warranty has expired, this will be your responsibility.

We will draw up a quote that you will be entitled to accept or reject. You can send us an email at sav@arthur-aston.com

Simply add the item(s) to your cart, taking care to choose the color and quantity.

When you have finished shopping, all you have to do is validate your order by going to your basket and carefully following the steps until payment.

For any delivery modification or order cancellation, within hours of your purchase, you can contact our Customer Service at +33 (0)2.31.35.01.72 or via our contact form .

Quick reminder, our Customer Service is open Monday to Friday from 9:00 a.m. to 1:00 p.m. and then from 2:00 p.m. to 5:00 p.m.

If your order has not yet been shipped, you can
You can still cancel it by contacting customer service by email via the contact form by choosing “customer service” in the subject line, or by telephone on 02.31.35.01.72 (Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.).

If your order has already been shipped, you will need to wait until the package is delivered to you in order to return it to us.

To track the status of your order, go to “My Account” , then “My Orders”.

You can access your invoice by logging into your account .
Once logged in, click on the “My orders” section, then click on the desired order number.

You can also fill out the contact form to retrieve your invoice.

The following checks should resolve the issue:

• Check your “Junk Mail” folder in your email box
• Log in to your account and verify the email address you provided to place your order
• Check in the “My orders” section of your customer account whether your order has been registered correctly.

If you still cannot find the confirmation email, do not hesitate to contact our Customer Service, by email laboutique@arthur-aston.com or by telephone 02.31.35.01.72.

We have the possibility to take your order by telephone.

However, for security and privacy reasons, we are unable to accept payments over the phone. Therefore, after we have placed your order over the phone, you will receive an email with a secure payment link.

Our payment options are as follows:

Payment in 3 installments without fees:

• Scalapay

Payment by credit card:

• Blue card
• Visa
• MasterCard
• Eurocard
• Bancontact

Payment by PayPal:

• Payment by PayPal

In accordance with article L113-3 of the consumer code, and due to concerns about issuing checks without sufficient funds, we do not accept payments by bank check.

Regardless of the payment option you have chosen, payment is 100% secure. For more information, see our General Terms and Conditions (GTC) in the “Payment” section.

Yes, you just need to enter the shipping address and billing address separately at the time of checkout.
order.

Before validating your basket, enter your promo code in the box provided for this purpose, called “Discount code”.

Reminder: Promotional codes are valid only once and cannot be combined with other current promotions. Promotional codes reserved for stores cannot be used on the online store.

If your payment failed the first time, try the operation again. In case the second attempt does not work, contact customer service by email via the contact form by choosing "customer service" in the subject line, or by phone at 02.31.35.01.72, Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.

No, it is not an obligation if you come to the site as a simple visitor.

And if you have fallen for a product and decide to buy it, you have the choice between a guest account or a customer account, the choice is yours.

However, we recommend that you create your customer account in order to find all the steps of your order and return.

First of all, make sure that you have created an account with us! You may have placed an order with us as a guest, and in this case, of course, you do not have a password…

If you wish to change your password, go to the “My Account” page, click on “Forgotten your password?” and follow the instructions.

Don't forget to check your spam or junk mail folders, this email sometimes ends up there.

You've already purchased from us, but when you try to log in, the site doesn't recognize you. And when you ask for a password reset, you get the following error message: "No account associated with this email was found."

Don't worry, it's most likely because you actually ordered without creating an account with us. As on many sites today, you can order as a simple guest.

You've already purchased from us, but when you try to log in, the site doesn't recognize you. And when you ask for a password reset, you get the following error message: "No account associated with this email was found."

Don't worry, it's most likely because you actually ordered without creating an account with us. As on many sites today, you can order as a simple guest.

Are you leaving already?

In accordance with the applicable regulations regarding personal data, you have the right to access, rectify, oppose,
limitation of processing, erasure and portability of your data that you can exercise by contacting our Customer Service on 02.31.35.01.72 or by
email via our contact form .

Click on the “my account” icon and enter your username and password. Once logged in, you can view and modify your personal information.

To track the delivery of your package, we invite you to go to "My orders". You can retrieve your tracking number as well as all the information relating to your order.

Any order placed from Monday to Friday before 9:00 a.m. will be prepared and shipped the same day.

You will be notified of the delivery of your package directly by email and SMS (remember to check your junk mail).

You can also check the status of your order and track your package with the tracking number from your customer account in the “My orders” section.

The list of countries we deliver to are: France
Metropolitan, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain (excluding islands), Estonia, Finland, Greece, Hungary, Ireland, Italy (excluding islands), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (excluding islands), Romania, Czech Republic Slovakia, Slovenia, Sweden.

France

1 - Colissimo home delivery
with signature:

- Delivery time: 2-3 days

- Prices: Free from 39€, otherwise 4.90€ including tax shipping costs

2 - Colissimo collection point

- Delivery time: 2-3 days

- Prices: Free from 69€, otherwise 6€ including tax shipping costs

3 - Mondial Relay

- Delivery time: 4-5 days

- Prices: Free from 69€, otherwise 4.90€ including tax shipping costs

- Return costs: Free return

4 - Chronopost

- Delivery time: 1 day

- Prices: 12.90 including tax

EU Zone

Zone 1: Germany, Belgium, Luxembourg and the Netherlands.

1 - Colissimo home delivery
with signature:

- Delivery time: 3 days

- Prices: Free from 100€, otherwise 10€ including tax shipping costs

2 - Colissimo collection point

- Delivery time: 3 days

- Prices: Free from 100€, otherwise 10€ including tax shipping costs

3 - Mondial Relay

- Delivery time: 4-5 days

- Prices: Free from 69€, otherwise 6€ including tax shipping costs

- Return costs: Free return

Zone 2: Austria, Spain (excluding islands), Italy (excluding islands), Portugal (excluding islands), Ireland.

1 - Colissimo home delivery
with signature:

- Delivery time: 3-4 days

- Prices: Free from 100€, otherwise 14€ including tax for shipping costs

- Return costs: Return at the customer's expense

2 - Colissimo collection point

- Delivery time: 3-4 days

- Prices: Free from 100€, otherwise 14€ including tax for shipping costs

- Return costs: Return at the customer's expense

3 - Mondial Relay

- Prices: Free from 100€, otherwise 8€ including tax for shipping costs

- Return costs: Return at the customer's expense

Zone 3 and 4: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Romania

1 - Colissimo home delivery
with signature:

- Delivery times: 4 to 6 days

- Prices: Free from 150€, otherwise 18€ including tax for shipping costs

- Return costs: Return at the customer's expense

2 - Colissimo collection point

- Delivery times: 4 to 6 days

- Prices: Free from 150€, otherwise 18€ including tax for shipping costs

- Return costs: Return at the customer's expense

We are sincerely sorry that there was an error in your package. We are committed to offering you ever better prepared orders, and carry out several checks when preparing them.

However, if you have had a problem, you have 14 days from the date of receipt to return your order to us.

Upon receipt of your return at our warehouse, you will be refunded within 5 to 10 days.

If you have chosen standard or express home delivery, we invite you to first contact your neighbors or
your keeper.

If your search is unsuccessful, we advise you to contact La Poste on 3631 for more information on tracking your package and to file a complaint.

If you have chosen delivery to a Relay Point via
Mondial Relay, we invite you first to contact this
carrier by contacting them: 09 69 32 23 32 (price of a local call)
Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 6 p.m.

If your package has not been found, contact Customer Service by telephone on 02 31 35 01 72 or by email via our contact form .