General conditions of sale
These general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website http://www.arthur-aston.com (hereinafter the "SITE") from Arthur & Aston , SAS, registered in the CAEN trade and companies register under number 395258965, having its registered office ZAC of the Clos de la Tête - 14730 GIBERVILLE, France
Tel: 0231350172 , Fax: 0231350179 email: laboutique@arthur-aston.com (hereinafter the "SELLER"). IMPORTANT Any order placed on the Site necessarily implies the unreserved acceptance by the CUSTOMER of these general conditions.
ARTICLE 1. DEFINITIONS
The terms used below have the following meaning in these General Terms and Conditions: " CUSTOMER ": means the SELLER's co-contractor, who guarantees that he or she has the status of consumer as defined by French law and case law. As such, it is expressly provided that the CUSTOMER is a natural person acting for purposes that do not fall within the scope of his or her commercial activity. " DELIVERY ": means the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering. " PRODUCTS ": means all products available on the SITE. " TERRITORY ": means Metropolitan FRANCE (excluding DOM/TOM) and Belgium.
ARTICLE 2. PURPOSE
These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.
ARTICLE 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER undertakes to carefully read these General Conditions and accept them, before proceeding to the payment of an order for PRODUCTS placed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy. The SELLER advises the CUSTOMER to read the General Conditions with each new order, the latest version of said Conditions applying to any new order for PRODUCTS. By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.
ARTICLE 4. PURCHASE OF PRODUCTS ON THE SITE
To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the agreement of their legal representatives. The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. DELIVERIES can, where applicable, be tracked using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email, at laboutique@arthur-aston.com , in order to obtain information on the status of their order. The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.
ARTICLE 5. ORDERS
ARTICLE 5.1. CHARACTERISTICS OF THE PRODUCTS
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.
The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.
Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new.
ARTICLE 5.2. ORDER PROCEDURE
Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).
5.2.1. PRODUCT SELECTION AND PURCHASE OPTIONS
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's basket. The latter can then add as many PRODUCTS as they wish to their basket.
5.2.2. ORDERS
Once the PRODUCTS have been selected and placed in the basket, the CUSTOMER must click on the basket and check that the contents of the order are correct. If the CUSTOMER has not yet done so, they will then be asked to identify themselves or register. Once the CUSTOMER has validated the contents of the basket and has identified themselves / registered, an online form will be displayed to them, automatically completed and summarizing the price, applicable taxes and, where applicable, delivery costs. The CUSTOMER is invited to check the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its contents. The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for the invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all information necessary for the proper processing of the order. The CUSTOMER must also select the chosen delivery method.
5.2.3. ACKNOWLEDGMENT OF RECEIPT
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct. The SELLER does not send any order confirmation by post or fax.
5.2.4. BILLING
During the ordering process, the CUSTOMER must enter the information required for invoicing (the (*) sign will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER). In particular, the CUSTOMER must clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address. The CUSTOMER must also specify the chosen payment method. Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitute an invoice. Regardless of the order or payment method used, the CUSTOMER will receive the original of the invoice upon DELIVERY of the PRODUCTS, inside the package.
ARTICLE 5.3. DATE OF THE ORDER
The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.
ARTICLE 5.4. PRICE
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen). The prices include in particular the value added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into effect. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales. The prices indicated are valid, except in the event of a gross error. The applicable price is that indicated on the SITE on the date the order is placed by the CUSTOMER.
ARTICLE 5.5. AVAILABILITY OF PRODUCTS
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.
In any event, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
The SELLER may, at the request of the CUSTOMER:
If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the PRODUCTS as soon as possible.
ARTICLE 6. RIGHT OF WITHDRAWAL
The terms of the right of withdrawal are provided in the “withdrawal policy”, a policy available in Appendix 1 hereof and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 7. PAYMENT
ARTICLE 7.1. MEANS OF PAYMENT
The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.
The CUSTOMER guarantees to the SELLER that he holds all the authorizations required to use the chosen payment method.
The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.
It is hereby specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.
ARTICLE 7.2. DATE OF PAYMENT
In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS are ordered on the SITE. In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.
ARTICLE 7.3. DELAY OR REFUSAL OF PAYMENT
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment. In the event that, for whatever reason, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
ARTICLE 8. PROOF AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years. The SELLER agrees to archive this information in order to ensure monitoring of transactions and to produce a copy of the contract at the request of the CUSTOMER. In the event of a dispute, the SELLER will have the possibility of proving that its electronic monitoring system is reliable and that it guarantees the integrity of the transaction.
ARTICLE 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER. The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by the SELLER, or by a third party designated by the SELLER other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.
ARTICLE 10. DELIVERY
The terms of DELIVERY of the PRODUCTS are provided in the “delivery policy” referred to in Annex 2 hereof and accessible at the bottom of each page of the SITE via a hyperlink.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.
ARTICLE 12. WARRANTIES
ARTICLE 12.1. WARRANTY OF CONFORMITY
Article L.211-4 of the Consumer Code : "The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed at his expense by the contract or has been carried out under his responsibility."
Article L.211-5 of the Consumer Code : “To comply with the contract, the good must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
The SELLER is required to deliver a compliant PRODUCT, i.e. suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also assumes that the PRODUCT has the qualities that a buyer can legitimately expect in view of the public statements made by the SELLER, including in advertisements and on labels.
In this context, the SELLER may be liable for any lack of conformity existing upon delivery and for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed in its charge or has been carried out under its responsibility.
The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT. ( Article L.211-12 of the Consumer Code )
In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at their choice.
However, if the cost of the CUSTOMER's choice is clearly disproportionate to the other possible option, taking into account the value of the PRODUCT or the significance of the defect, the SELLER may make a refund, without following the option chosen by the Customer.
In the event that a replacement or repair is not possible, the SELLER undertakes to refund the price of the PRODUCT as soon as possible upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: ZAC du clos de la Tête 14730 GIBERVILLE.
Finally, the CUSTOMER is exempt from providing proof of the existence of the lack of conformity of the PRODUCT during the six (6) months following delivery of the goods.
It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, where applicable, on the PRODUCTS.
ARTICLE 12.2. WARRANTY AGAINST HIDDEN DEFECTS
The SELLER is liable for the warranty against hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which so diminish this use that the CUSTOMER would not have acquired it, or would have paid a lower price for it, if he had known of them. ( Article 1641 of the Civil Code )
This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned.
In the event that a replacement or repair is not possible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address : ZAC du clos de la Tête 14730 GIBERVILLE.
The action resulting from latent defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. ( Paragraph 1 of Article 1648 of the Civil Code)
ARTICLE 13. LIABILITY
The SELLER may not be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order.
The SELLER may not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals.
It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes any liability for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is provided as to their content.
ARTICLE 14. PERSONAL DATA
The SELLER collects personal data about its CUSTOMERS on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser. The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting mailings, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER. The CUSTOMER's data is kept confidential by the SELLER in accordance with its declaration n°1694626 of 08/21/2013 made to the CNIL , for the needs of the contract, its execution and in compliance with the law. CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that they have given their prior consent when registering on the SITE. The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their minds at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners. In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete their personal data. They may exercise this right by sending an email to the following address: laboutique@arthur-aston.com or by sending a letter to ZAC du clos de la Tête- 14730 GIBERVILLE . It is specified that the CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending the SELLER a photocopy of their identity document.
ARTICLE 15. CLAIMS
The SELLER provides the CUSTOMER with a "Customer Telephone Service" at the following number: 0231350172 (non-premium number). Any written complaint from the CUSTOMER must be sent to the following address: ZAC du clos de la Tête - 14730 GIBERVILLE .
ARTICLE 16. INTELLECTUAL PROPERTY
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law and/or patents. These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the SELLER's authorization in writing. This authorization from the SELLER will not be granted definitively under any circumstances. This link must be deleted at the SELLER's request. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
ARTICLE 17. VALIDITY OF THE GENERAL CONDITIONS
Any change in the legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions as a whole. Such a change or decision shall in no way authorize CUSTOMERS to disregard these General Conditions. Any conditions not expressly dealt with herein shall be governed in accordance with the usage of the retail trade sector, for companies whose head office is located in France.
ARTICLE 18. MODIFICATION OF THE GENERAL CONDITIONS
These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order. Changes made to the General Conditions will not apply to PRODUCTS already purchased.
ARTICLE 19. JURISDICTION AND APPLICABLE LAW
These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law. In the event of a dispute, only the French courts will have jurisdiction. However, prior to any recourse to the arbitral or state judge, negotiation will be favored in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any conflict relating to this contract arises, including relating to its validity. The customer has the option of resorting to conventional mediation or any other alternative method of dispute resolution in the event of a dispute relating to the order. The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If after a period of fifteen (15) days, the parties fail to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below. During the entire negotiation process and until its conclusion, the parties agree not to take any legal action against each other and for the conflict that is the subject of the negotiation. As an exception, the parties are authorized to refer the matter to the interim relief court or to request the issuance of an order on request. Any action before the interim relief court or the implementation of a procedure on request does not entail any waiver of the amicable settlement clause on the part of the parties, unless expressly requested otherwise.
ANNEX 1: WITHDRAWAL POLICY
Principle of withdrawal
The CUSTOMER has the right in principle to return or restore the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless the SELLER offers to recover the PRODUCT himself.
Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT. If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw by means of an unambiguous declaration to the following address: ZAC du clos de la Tête - 14730 GIBERVILLE or at the following email address: laboutique@arthur-aston.com
He can also use the form below:
WITHDRAWAL FORM
Attention [*] (* SELLER's contact details )
SELLER's phone number*:
SELLER's fax number*:
SELLER's email address*:
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT reference
Invoice number:
Purchase order number:
- Ordered on [____________]/received on [________________]
- Payment method used:
- Name of the CUSTOMER and, where applicable, the beneficiary of the order:
- CUSTOMER address:
- Delivery address :
- Signature of the CLIENT (except in the case of transmission by email)
- Date
In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs arising, where applicable, from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's wish to withdraw.
The SELLER will make the reimbursement using the same means of payment as that used by the CUSTOMER for the initial transaction, unless the CUSTOMER expressly agrees to a different means; in any event, this reimbursement will not incur any costs for the CUSTOMER.
The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date retained being that of the first of these facts.
Return Policy
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to: ZAC du clos de la Tête - 14730 GIBERVILLE . This deadline is deemed to have been respected if the CUSTOMER returns the goods before the expiry of the fourteen (14) day period.
Return costs
Returns are free, please contact customer service laboutique@arthur-aston.com to obtain a return label.
Condition of returned property
The PRODUCT must be returned in accordance with the SELLER's instructions and must include all accessories supplied. The CUSTOMER is only liable for any depreciation of the property resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the PRODUCT. In other words, the CUSTOMER may test the PRODUCT but may be held liable if it carries out handling other than that which is necessary.
Packaging
The PRODUCTS are packaged in accordance with the transport standards in force, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must respect the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT that does not suit him in its original packaging and in good condition, suitable for its remarketing.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
ANNEX 2: DELIVERY POLICY
DELIVERY AREA
The PRODUCTS offered can only be delivered to the TERRITORY. It is not possible to place an order for any delivery address located outside this TERRITORY. The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.
SHIPPING TIME
The time to prepare an order and then issue the invoice, before shipping the PRODUCTS in stock vary from 1 to 2 days depending on the period of activity. These times do not include weekends or public holidays. An electronic message will be automatically sent to the CUSTOMER at the time of shipping the PRODUCTS, provided that the electronic address appearing in the registration form is correct.
DELIVERY TIMES & COSTS
During the ordering process, the SELLER indicates to the CUSTOMER the possible shipping times and formulas for the PRODUCTS purchased.
The shipping time includes the preparation time (1 day) to which is added the delivery time of the order (48 hours on average, working days) and subject to availability of the goods. The announced times are excluding weekends and public holidays. An additional time may be necessary to validate your order or receive your payment.
It is possible to contact the SELLER on 02 31 35 01 72 or to send him your request via the contact us link by specifying the reference and size of the desired item, we will indicate an indicative delivery time. Similarly, no compensation can be claimed if an item cannot be delivered: either following an unforeseen manufacturing stoppage, or following strikes, accidents, natural disasters, inability to obtain supplies or any other causes beyond our control.
Incomplete or non-compliant delivery (due to the carrier)
The package may be damaged or its contents may have been partially or completely stolen. If you notice such an error, please note it on the carrier's receipt and refuse the product by returning it to us with a report called "report of theft".
In the event that you become aware of this error after the carrier has left, please report it to us via the contact us link or by telephone on 02 31 35 01 72 within a maximum of 72 working hours following receipt of the order. In accordance with Article L.133-3 of the French Commercial Code, please send your motivated protest by registered letter with acknowledgment of receipt to the carrier within 3 days (not including public holidays).
Incomplete or non-compliant delivery (due to the SELLER)
Despite the care taken in preparing orders, it is possible that a product may be missing from the order, or that an error may have occurred during preparation.
If you notice such an error, please report it to us as soon as possible and if possible within 72 working hours of receiving the order.
This report can be made via the contact us link or by telephone on 02 31 35 01 72
Lost package
In the event that a package is lost by one of our carriers, please inform us as soon as possible.
The SELLER will carry out an investigation with the relevant departments.
Shipping costs are calculated based on the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.
In France
COLISSIMO delivery conditions
Delivery time: 2-3 days
Prices: Free from 69€, otherwise 6€ including tax shipping costs
MONDIAL RELAY delivery conditions
Delivery time: 4-5 days
Prices: Free from 39€, otherwise 4.90€ including tax shipping costs
CHRONOPOST delivery conditions
Delivery time: 1 day
Prices: €12.90 incl. tax
Return costs: The return costs, which amount to €2, are the responsibility of the customer and will be deducted from the amount refunded.
EU Zone
Zone 1: Germany, Belgium, Luxembourg and the Netherlands
COLISSIMO delivery conditions
Delivery time: 3 days
Prices: Free from 100€, otherwise 10€ including tax shipping costs
MONDIAL RELAY delivery conditions
Delivery time: 4-5 days
Prices: Free from 69€, otherwise 6€ including tax shipping costs
Return costs: The return costs, which amount to €2, are the responsibility of the customer and will be deducted from the amount refunded.
Zone 2: Austria, Spain (excluding islands), Italy (excluding islands), Portugal (excluding islands), Ireland
COLISSIMO delivery conditions
Delivery time: 3-4 days
Prices: Free from 100€, otherwise 14€ including tax shipping costs
MONDIAL RELAY delivery conditions
Delivery time : -
Prices: Free from 100€, otherwise 8€ including tax shipping costs (except Austria)
Return costs: Return at the customer's expense
Zone 3 and 4: Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Bulgaria, Cyprus, Croatia, Finland, Greece, Malta, Romania
COLISSIMO delivery conditions
Delivery time: 4 to 6 days
Prices: Free from 150€, otherwise 18€ including tax for shipping costs
Return costs: Return at the customer's expense
DELIVERY Problems
The CUSTOMER is informed of the delivery date set at the time he chooses the carrier, at the end of the online ordering procedure, before confirming the order. It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must formally notify the SELLER to deliver within a reasonable time and in the event of non-delivery within this time, he may terminate the contract. The SELLER will reimburse, without undue delay from receipt of the termination letter, the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same payment method used by the CUSTOMER to purchase the PRODUCTS. The SELLER is responsible until delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted upon delivery.
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